Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Lumenstar Portal ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Company Information

Lumenstar Portal is a solar panel installation company operating in Canada:

3. Services Provided

Lumenstar Portal provides the following services:

• Solar panel system design and consultation
• Solar panel installation for residential and commercial properties
• Battery storage system installation
• System maintenance and support services
• Energy monitoring and optimization
• Warranty and technical support services

4. Service Agreements and Contracts

4.1 Quotes and Estimates

All quotes and estimates are valid for 30 days unless otherwise specified. Quotes are based on information provided by the customer and site conditions at the time of assessment.

4.2 Installation Contracts

Installation services require a separate written contract that will include:

• Detailed scope of work and specifications
• Project timeline and milestones
• Total cost and payment terms
• Warranty terms and conditions
• Customer responsibilities and obligations

4.3 Changes to Scope

Any changes to the agreed scope of work must be documented in writing and may result in additional costs and timeline adjustments.

5. Payment Terms

5.1 Payment Schedule

Payment terms will be specified in your installation contract. Typical payment structure:

• Deposit: 25% upon contract signing
• Progress payment: 50% upon delivery of materials
• Final payment: 25% upon project completion and inspection

5.2 Late Payments

Late payments may incur interest charges of 1.5% per month or the maximum allowed by law, whichever is less.

5.3 Financing

Financing options may be available through third-party lenders. Financing terms are subject to credit approval and separate agreements.

6. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your property and energy needs
• Ensure access to the installation site during scheduled work
• Obtain necessary permissions from homeowners associations or landlords
• Maintain clear and safe access to the installation area
• Inform us of any changes to property conditions or requirements
• Make payments according to the agreed schedule
• Follow safety guidelines during installation

7. Warranties and Guarantees

7.1 Product Warranties

• Solar panels: 25-year performance warranty
• Inverters: 10-15 year manufacturer warranty
• Battery systems: 10-15 year warranty (varies by manufacturer)

7.2 Installation Warranty

We provide a 10-year warranty on installation workmanship, covering:

• Roof penetrations and weatherproofing
• Electrical connections and system wiring
• Mounting system integrity

7.3 Warranty Limitations

Warranties do not cover damage caused by:

• Acts of nature (storms, earthquakes, etc.)
• Customer modifications or tampering
• Normal wear and tear
• Third-party interference
• Failure to follow maintenance recommendations

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the total amount paid for services
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for utility company policies or grid connectivity issues
• Force majeure events are excluded from liability

9. Cancellation and Refund Policy

9.1 Cancellation Rights

Customers may cancel contracts within 10 business days of signing without penalty, subject to applicable consumer protection laws.

9.2 Refund Policy

• Full refund if cancelled within the cooling-off period
• Partial refunds for cancellations after work has commenced, minus completed work and restocking fees
• No refund for completed installations, subject to warranty terms

10. Insurance and Permits

10.1 Our Insurance

Lumenstar Portal maintains comprehensive insurance coverage including:

• General liability insurance
• Workers' compensation coverage
• Professional liability insurance

10.2 Permits and Approvals

We will obtain necessary building permits and utility interconnection approvals. Costs are included in project pricing unless otherwise specified.

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Lumenstar Portal and protected by copyright and trademark laws. System designs and proposals remain our intellectual property.

12. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Dispute Resolution

13.1 Informal Resolution

We encourage customers to contact us directly to resolve any disputes or concerns.

13.2 Mediation and Arbitration

If informal resolution is unsuccessful, disputes may be resolved through mediation or arbitration as specified in individual contracts.

13.3 Governing Law

These Terms are governed by the laws of Canada and the province where services are provided.

14. Safety and Compliance

All installations comply with:

• Canadian Electrical Code (CEC)
• Local building codes and regulations
• Utility interconnection requirements
• Occupational health and safety standards
• Environmental protection regulations

15. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or severe weather
• Government actions or regulatory changes
• Labor strikes or material shortages
• Pandemic or health emergencies
• Utility company delays or requirements

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us: