Cookie Policy

1. Introduction

This Cookie Policy explains how Lumenstar Portal ("we," "our," or "us") uses cookies and similar tracking technologies on our website lumenstar-portal.com ("Website"). This policy should be read in conjunction with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2.1 Types of Cookies

• Session Cookies: Temporary cookies that are deleted when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
• First-Party Cookies: Set by our website directly
• Third-Party Cookies: Set by external services we use on our website

3. How We Use Cookies

We use cookies for various purposes to enhance your experience on our website:

3.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Website security and authentication
• Load balancing and performance optimization
• Remembering your cookie preferences
• Form submission and session management

3.2 Analytics Cookies

These cookies help us understand how visitors use our website:

• Page views and visitor counts
• Time spent on pages
• Most popular content and pages
• User journey through the website
• Website performance metrics

3.3 Functional Cookies

These cookies enhance website functionality and personalization:

• Remembering your preferences and settings
• Language and region preferences
• Customized content display
• Improved user experience features

3.4 Marketing Cookies

These cookies are used for advertising and marketing purposes:

• Tracking visits across websites
• Delivering relevant advertisements
• Measuring advertising effectiveness
• Creating user profiles for targeted marketing

4. Specific Cookies We Use

5. Third-Party Cookies

We may use third-party services that set their own cookies:

5.1 Social Media Cookies

Social media platforms may set cookies when you interact with social sharing buttons or embedded content.

5.2 Embedded Content

Third-party content embedded on our website (videos, maps, etc.) may set their own cookies.

5.3 Customer Support

Live chat and customer support tools may use cookies to provide better service.

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with options to:

• Accept all cookies
• Accept only necessary cookies
• Customize your cookie settings

6.2 Cookie Settings Panel

You can access detailed cookie settings to:

• Enable or disable specific cookie categories
• View detailed information about each cookie type
• Save your preferences for future visits

6.3 Browser Settings

You can also manage cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete existing cookies
• Set up automatic cookie deletion

7. Browser-Specific Instructions

7.1 Google Chrome

Settings → Privacy and Security → Cookies and other site data

7.2 Mozilla Firefox

Settings → Privacy & Security → Cookies and Site Data

7.3 Safari

Preferences → Privacy → Manage Website Data

7.4 Microsoft Edge

Settings → Site permissions → Cookies and site data

7.5 Mobile Browsers

Check your mobile browser's privacy settings for cookie management options.

8. Impact of Disabling Cookies

Disabling certain cookies may affect website functionality:

8.1 Essential Cookies

Disabling essential cookies may prevent:

• Proper website functionality
• Form submissions
• Security features
• User preferences

8.2 Analytics Cookies

Disabling analytics cookies will:

• Prevent us from improving website performance
• Limit our understanding of user preferences
• Reduce our ability to optimize content

8.3 Marketing Cookies

Disabling marketing cookies will:

• Make advertisements less relevant to you
• Prevent tracking across websites
• Limit personalized content

9. Do Not Track

Some browsers offer "Do Not Track" settings. We respect these preferences where technically feasible, though not all third-party services may honor these requests.

10. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children through cookies or other means.

11. International Transfers

Some cookies may transfer data to countries outside Canada. We ensure appropriate safeguards are in place for such transfers in compliance with applicable privacy laws.

12. Updates to This Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage
• New features or services
• Legal or regulatory requirements
• Industry best practices

We will notify you of significant changes through our website or email communications.

13. Your Rights

Under Canadian privacy laws, you have the right to:

• Access information about the cookies we use
• Withdraw consent for non-essential cookies
• Request deletion of cookie data
• Object to certain types of cookie processing
• Receive information about data transfers

14. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

15. Additional Resources

For more information about cookies and online privacy:

• Office of the Privacy Commissioner of Canada
• Digital Advertising Alliance of Canada
• Your browser's help documentation
• Industry privacy guidelines and standards