Privacy Policy

1. Introduction

Lumenstar Portal ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumenstar-portal.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Property information for solar assessments
• Energy usage data and preferences
• Communication preferences
• Financial information for quotes and contracts

2.2 Automatic Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• Providing solar installation services and support
• Processing quotes and service requests
• Communicating about our services and updates
• Improving our website and services
• Complying with legal obligations
• Marketing and promotional activities (with consent)
• Analyzing website usage and performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in providing our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: For personalized advertising (with consent)

You can control cookie preferences through our cookie management system or your browser settings.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection
• Compliance with industry security standards

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Object to certain processing activities
• Request data portability

To exercise these rights, contact us at [email protected].

8. Data Retention

We retain your personal information only as long as necessary for:

• Providing our services and support
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business and tax record requirements

Typically, we retain customer information for 7 years after service completion, unless longer retention is required by law.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next service interaction

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Canada and the province where our services are provided. Any disputes will be resolved in accordance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).